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- Salem, VA
- Nov 20, 2023
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Market Insights Specialist. The Market Insights Specialist is responsible for developing and maintaining a clear and illustrative view of Carter Machinery’s competitive landscape. The individual in this role will play an integral role in building and maintaining a deep understanding of Carter’s competitors to better understand their strategies and anticipate future actions. Responsibilities include documenting discussions and specific findings that will build Carter Machinery’s warehouse of competitive insights to support the company’s Services Growth Strategy development and deployment; and working directly with the Services Growth Manager, Product Support Teams, and the Parts & Services Operations organization to prioritize key areas of lost opportunity and growth. In addition, the Market Insights Specialist will support the Product Support team in specialized areas of forestry and lubricants business development by spotlighting competitive presence, information update and exchange, and Top Focus Customer program development. Seeking candidates with a Minimum of three years of product support related experience or demonstrated experience in parts and/or service areas. Customer facing experience is desired. Bachelor's degree in a related field.
Requirements of the Market Insights Specialist position include:
- Solid fundamental understanding of product support and operational functions, offerings, and processes.
- Must possess a moderate to high degree of technical proficiency to relate and conduct collaborative and meaningful discussions with customers and team members.
- Must have ability to clearly and concisely communicate technical information to non-technical users.
- Must be able to work cross-functionally and inter-departmentally in a positive and highly collaborative fashion.
- Must have a high degree of situational awareness and attention to detail.
- Must be able to define problems, collect data, establish facts and draw valid conclusions.
- Excellent written, oral and listening communication skills.
- Must be willing to travel with regular out-of-town overnight stays.
- Must possess a high degree of proficiency with Microsoft Office products, including Excel, Powerpoint, and Word.
- Familiarity in using business intelligence and analytics tools such as Tableau and Power BI.
- Strong organizational skills with the ability to effectively prioritize (with changing priorities), multi-task, address issues quickly and professionally, and meet deadlines.
- Must be able to work in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.
- Must be able to work effectively, either independently, cross-functionally and/or in team settings.
- Proactively engage in continual self-development activities to further enhance job related and transferrable skill sets.
- Must be able to develop and maintain positive working relationships.
- Must be able to work effectively, either independently, cross-functionally and/or in team settings.
- Promote a positive customer experience, both externally and internally.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing the Carter Way.
Physical requirements must be met for the Market Insights Specialist job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
- Health, dental and vision insurance.
- Paid time off.
- 401(k), matched up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral program.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.
Carter Machinery is a drug-free workplace.
About Carter Machinery Company, Inc.
Carter Machinery is the Caterpillar equipment dealer for Virginia, Maryland, Washington D.C., Delaware, and southeastern West Virginia. Founded in 1928, we have grown to over 30 locations and over 2,600 employees. We sell and service the full Caterpillar product line, including Heavy Equipment, Power Generation, Marine, and Industrial Engines.
At Carter Machinery, our heart for service starts with our team. If you’re ready for a career with an organization who understands that its people are its greatest strength and the key to future success, Carter is the place for you.