Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a EPG Service Supervisor in Elkridge, Maryland.  The EPG Service Supervisor job is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers’ needs at the highest level. The individual in this role will organize, communicate, and delegate responsibilities while setting priorities, coaching Service Advisors and providing technical expertise. Seeking candidates with a minimum five years’ of service related experience in heavy construction equipment industry. Previous supervisory experience a plus. College degree preferred.

Requirements for the EPG Service Supervisor position include:

• Thorough knowledge of repair and servicing heavy equipment and components.
• Working knowledge of Caterpillar requirements for machine maintenance.
• Strong mechanical aptitude.
• Requires ability to evaluate facts and maintain good judgment when making decisions. 
• Must be able to work in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.  Requires strong organizational skills.
• Must be proficient in the use of Microsoft Office products, and able to master other company authorized computer systems as required.
• Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Strong written and verbal communication skills.
• Must ensure procedures are followed to secure a high level of confidentiality.

• Frequent travel may be required – overnight or out town via car or airplane.

• Strong decision making capabilities.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the EPG Service Supervisor job, including the ability sit or stand for prolonged periods of time.  Able to lift, carry and maneuver items up to 20 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.  This job description is not intended to be all-inclusive.  Additional duties may be assigned.    

Compensation Range:  $75,000 - $90,000 a year

Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans including overtime. 

Additional Competitive Benefits Package that includes:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. Carter Machinery is a drug-free workplace.