SITECH Chesapeake, a wholly owned subsidiary of Carter Machinery Company, Inc., is hiring is hiring SITECH Service Advisor in Richmond, Virginia. The SITECH Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress, opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with a minimum two years’ service-related experience; heavy equipment exposure. Working knowledge of function and repair of heavy construction equipment preferred. High School diploma or equivalent

Requirements for the SITECH Service Advisor position include:

Working knowledge of function and repair of heavy construction equipment.
Must be proficient with Microsoft Office Products.

Must have excellent customer service skills and ability to deal with stressful situations.
Must be a strong communicator with excellent oral and written communication skills.
Must be able to effectively multi-task.
Must have good attention to detail skills.
Must be able to work in a high volume and fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.
Must be able to work any shift and additional hours as needed to meet customer and business needs.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the SITECH Service Advisor job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.

SITECH Chesapeake is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

SITECH Chesapeake is a drug-free workplace.

About Carter Machinery Company, Inc.

Carter Machinery is the Caterpillar equipment dealer for Virginia, Maryland, Washington D.C., Delaware, and southeastern West Virginia. Founded in 1928, we have grown to over 30 locations and over 2,600 employees. We sell and service the full Caterpillar product line, including Heavy Equipment, Power Generation, Marine, and Industrial Engines.

At Carter Machinery, our heart for service starts with our team. If you’re ready for a career with an organization who understands that its people are its greatest strength and the key to future success, Carter is the place for you.

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