Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Service Advisor in Richmond, Virginia. The Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with at least 2 years’ service-related experience. Heavy equipment exposure a plus. High school diploma or equivalent required.
Requirements for the Service Advisor position include:
Physical requirements must be met for the Service Advisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.
Carter Machinery is a drug-free workplace.
Carter Machinery is the Caterpillar equipment dealer for Virginia, Maryland, Washington D.C., Delaware, and southeastern West Virginia. Founded in 1928, we have grown to over 30 locations and over 2,600 employees. We sell and service the full Caterpillar product line, including Heavy Equipment, Power Generation, Marine, and Industrial Engines.
At Carter Machinery, our heart for service starts with our team. If you’re ready for a career with an organization who understands that its people are its greatest strength and the key to future success, Carter is the place for you.